Hallnect Legal
Refund Policy
Last updated: June 2025
1. Overview
Hallnect is a marketplace connecting customers with venue owners. All bookings require an advance payment at checkout to secure the venue and date. Refunds for bookings are subject to the venue owner's cancellation terms and the schedule below. The specific refund amount applicable to your booking is shown on the booking detail page. We strongly recommend reading these terms before paying the advance.
2. Advance Payment
The advance amount is shown clearly during checkout before payment is made. By paying the advance, you acknowledge and accept the refund schedule below. The remaining balance (if any) is due to the venue owner directly as agreed, and is outside Hallnect's refund scope.
3. Customer-Initiated Cancellations
Refunds depend on how far in advance you cancel relative to the event date:
| Cancellation Window | Refund on Advance |
|---|---|
| More than 30 days before event | Up to 100% (subject to owner policy) |
| 15–30 days before event | Up to 75% (subject to owner policy) |
| 7–14 days before event | Up to 50% (subject to owner policy) |
| Less than 7 days before event | No refund (standard policy) |
Actual refund amounts may vary by venue. The owner's policy is shown at checkout before payment.
4. Platform Service Fee
Hallnect charges a platform service fee on each booking. This fee is non-refundable for customer-initiated cancellations. For owner-initiated cancellations (see section 5), the platform fee is refunded in full. The fee amount is disclosed at checkout before payment is confirmed.
5. Owner-Initiated Cancellations
If a hall owner cancels a confirmed booking, you are entitled to a full refund of the advance payment including the platform fee. Refunds in this case are processed within 7–10 business days. Repeated owner cancellations may result in suspension of the venue from the platform.
6. How to Request a Refund
Log in to your Hallnect account and go to My Bookings. Select the booking and use the Cancel Booking option (if within the cancellation window). Alternatively, email hallnect@gmail.com with your booking reference number. We will confirm the eligible refund amount based on the venue's policy and the timing of your request.
7. Refund Processing Time
Approved refunds are processed within 7–10 business days to the original payment method. Bank processing times may add additional delays beyond our control.
8. Disputes
If you believe a refund was incorrectly denied, raise a support ticket through your account or email hallnect@gmail.com within 7 days of the cancellation decision. We will review and respond within 5 business days. Hallnect's decision on refund disputes, after review, is final.
9. Changes to This Policy
We may update this Refund Policy at any time. The policy applicable to your booking is the one in effect at the time the booking was confirmed.