Hallnect Legal
Cancellation Policy
Last updated: June 2025
1. General
This Cancellation Policy applies to all bookings made through Hallnect. By confirming a booking and paying the advance, you agree to these cancellation terms. Specific cancellation conditions may vary by venue and are displayed on the booking checkout page before payment. This policy sets the minimum standard that applies to all bookings.
2. Cancellation by Customers
You may cancel a confirmed booking through your Hallnect account (My Bookings → Cancel Booking). Cancellations are effective immediately upon submission. The refund you receive depends on when you cancel relative to the event date — see our Refund Policy for the full schedule. You will be shown the expected refund amount before you confirm the cancellation.
3. Advance Payment and Cancellation
All bookings require an advance payment to secure the venue. This advance is held by Hallnect on behalf of the venue owner. Upon a customer-initiated cancellation, the refundable portion of the advance is returned based on the timeline in the Refund Policy. The platform service fee component is non-refundable on customer cancellations.
4. Cancellation by Hall Owners
Hall owners may cancel a confirmed booking only in exceptional circumstances such as force majeure, venue damage, or regulatory closure. Owner-cancelled bookings trigger a full refund (including the platform fee) to the customer within 7–10 business days. Owners who repeatedly cancel confirmed bookings may have their listings suspended or permanently removed.
5. Booking Statuses Eligible for Cancellation
Cancellations are available for bookings in the following statuses: Pending Payment, Payment Received, Booking Requested, and Owner Confirmed. Once a booking is marked Completed, it cannot be cancelled.
6. Venue Verification Before Cancellation
Before cancelling, we recommend first contacting the venue owner directly to resolve any concerns about the venue, as cancellations may incur a financial penalty. Customers are advised to visit and verify venue details well before the event date.
7. Non-Cancellable Bookings
Bookings within 24 hours of the event start time cannot be cancelled through the platform. If you have an emergency, contact our support team immediately at hallnect@gmail.com.
8. How to Cancel
Customers: Log in → My Bookings → select booking → Cancel Booking. You will see the refund amount before confirming.
Owners: Log in → My Dashboard → Bookings → select booking → Cancel. A reason must be provided.
9. Force Majeure
In circumstances beyond the reasonable control of either party — including natural disasters, government-declared emergencies, or pandemic-related restrictions — Hallnect may offer a booking credit, date change, or partial refund at its discretion. These situations are assessed case by case. Contact hallnect@gmail.com immediately if you believe your booking is affected.
10. Dispute Resolution
If a cancellation or refund dispute arises, Hallnect will review the case and respond within 7 business days. Our decision in such disputes is final. To raise a dispute, use the Support Tickets feature in your account or email hallnect@gmail.com.
11. Policy Updates
This Cancellation Policy may be updated from time to time. The version applicable to your booking is the one in force at the time the booking was confirmed.